RETURN AND REFUND POLICY

February 5, 2023

RETURN AND REFUND POLICY

If you are not entirely satisfied with your purchase, we are here to help.

  1. Returns can only be made within 7 days from the date of delivery. 
  2. Items should be in a good condition and NOT USED along with original tags. The item should also be in the same brand box.
  3. Your item needs to have the receipt or proof of purchase.
  4. For Fitting Issues, Defective and Damage Items. It is mandatory that you provide us with Photos or Video as a proof, as these will be examined and replacement is free of charge. 
  5. Returning mats. Please take note that Customer is at full responsibility of paying for shipping the mats back.

6 If you notice any defect on your purchase or any other issue with your order, please make a problem report to Us.  Accordingly, you have a maximum of [ENTER NUMBER OF DAYS] days to return the item from the delivery date. Beyond this time, you have no right to request for a refund and/or a return. 

  1. You shall bear full responsibility over any return that you make to a wrong address.
  2. Once your returns have been received and inspected, we will process the refund within 3 working days. The amount will be refunded back to your card used for payment based on your selection. 
  3. The following are not eligible of return and refund:

Dislike in Color or Design 

(Our mats are made to order, and customer are responsible for picking the choice of their color and design before placing the order)

Mats for Classic Cars

(Please note that all our mats are custom made in order to suit your individual vehicles. We do not offer a return or refund on this type of order as these cars are rare unless any reason agreed between us and the customer) 

  1. Refunds are issued at our discretion and may be accepted or rejected as such.
  2. You may not withhold any payment due to us in respect of any other Goods pending the
    resolution of a claim for a return.
  3. Please note that you have an obligation to make purchases carefully and to ensure the order

    fits all your needs. A change of mind is not an acceptable reason for the return of purchased goods.

ORDERING AND SHIPPING 

Ordering

Quality, fit and coverage is our top priority, that’s why each set is made to order according to your Car model using a precise manufacturer measurement to ensure a perfect fit of 95% – 100%. 

  1. It is the customers responsibility to make sure the following details are correct:
  • Car details 
  • Color and design 
  • Delivery address

*F1 Mats will not be held responsible for wrong custom made product and delivery address mistakes.*

  1. Order cannot be cancelled after 24 hours of purchase. 
  2. F1 Mats require approximately 2-3 working days to process each order and mats with custom logos can take 7 working days.
  3. Product Availability. We will make every effort to indicate availability of our products. However, in the event that the product is unavailable/out of stock we will notify the purchaser and they will have the option of waiting for the product to be available or cancelling all or part of the product. 
  4. We may reject orders that do not comply with this order policy. We will notify you in the event your order is rejected. 

Shipping 

Covid 19 update:

The impact of Covid-19 has disrupted supply chains globally, and air cargo capacity is extremely constrained, some parcels could be delayed and rare instances of delays of 7-14 working days on top of our normal shipping times below. We are doing our best to continue providing the best and possible fast and timely delivery, unfortunately countries are imposing different measures, quarantine checks and tougher customs regulations. 

Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID-19 situation.

  1. If additional information is required on your order, delivery time might change. 
  2. Please be aware that some countries can stop parcels at the border for security checks and import taxes. These can add to total delivery times. Depending on your country’s laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by F1 Mats or the courier we use. 

To offer the best quality/price ratio, even though we are a United States company, all our products are made and shipped from our factory based in Dubai. We supervise the production, packing, and shipping process to ensure you receive the best value for money. 

Shipping FAQ

Import Duties and Taxes 

Any import duties, taxes and brokerage fee due at the time of delivery are the sole responsibility of the receiving customer.

Shipping Options and Delivery Cost

We offer the following shipping options 

*Standard
*Express

You will be asked to select a shipping method at the checkout.

Standard = 20 usd

Express = 45 usd

Shipping location

To determine your shipping location, we use the address you provided to us. 

You’ll be notified if we’re unable to ship you order to the address you’ve provided to us.

Transit Time 

Our transit time is based on the courier posted delivery date and we cannot guarantee receipt of your order in the stated number of days if there are courier issues, inclement weather or other factors out of control.

If we are experiencing a high volume of orders, shipments may be delayed later than expected. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

No updates on Shipped order

Your parcel is in transit to its destination country, this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once the parcel arrives in the destination country and is checked and cleared by customs and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.

Signature

Signature is required on all the parcels as proof of delivery, but due to Covid-19 some countries/ couriers will use GPS Tracking systems fitted to their vehicle to confirm safe delivery of your parcel and some will take photos of the parcel being delivered to your door. This is in line with internal courier rules to reduce the contact with customers. 

Parcel is lost

  • We are keeping an eye on all the parcels we shipped and always in contact with the couriers to check updates and make sure parcels are not lost. In the unlikely event where a parcel gets marked as lost in transit, we will remake and reship your order as soon as possible or offer you a full refund.
  • If the parcel is Delivered but not received by the customer please get in touch with the courier or your local post office and you shall receive a notice from the courier explaining where the parcel is delivered. Please take note; as a customer you should be responsible for attending your deliveries, F1 Mats is not responsible for the loss upon delivery.

Delay in delivery of Orders

You shall be solely responsible in the event the carrier fails to deliver the shipment for such reasons as you giving us a wrong address or the lack of a recipient at the collection point. 

In the event your order is not delivered because of the reasons stated above, you shall wait for the order to come back to us and you shall pay $50 for the re-shipping.   

 

Carriers

We shall use a carrier of our choice to facilitate shipping of your oder(s) from our factory based in Dubi to your address. We strongly recommend that you choose a carrier that you are familiar with to bring your order(s) to your doorstep. 

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