Swift Plumber Privacy Policy

Swift Plumber Privacy Policy:

At Swift Plumber, we take the privacy and security of your personal information very seriously. We know that your privacy is important to you, which is why we want to be completely transparent about how we collect, use, and protect any information that you provide to us through our website or via email.

This privacy policy explains how we collect and use your personal information, and how we protect it. By visiting our website or contacting us through email, you accept the practices described in this policy. If you do not agree to the terms of this policy, please do not use our website or contact us through email.

If you have any questions or concerns about our privacy policy or our handling of your personal information, please do not hesitate to contact us at info@swiftplumber.com.

1. Information we collect:
   • When you contact us via email to confirm your instructions and accept our terms for us to arrange an engineer to commence work at your property, we may collect the following information:
     • Your name, which we use to identify you as our customer and address you properly.
     • Your email address, which we use to communicate with you about your service request, provide you with updates and confirmation, and send you the invoice for our services.
     • Your phone number, which we use to contact you in case we need additional information to complete the service or to update you on the progress of the work.
     • Your address, which we use to locate your property and send our engineer to your location to complete the service.
     • Details of the procedure and rates that you have requested, which we use to understand your requirements and provide you with a quote for the service. We may also use this information to ensure that we allocate the appropriate resources and skills to complete the service to your satisfaction.
     • Any other information that you provide to us, which we may use to provide you with a personalized service, understand your needs and preferences, and improve our service quality.
   • We collect this information in accordance with our privacy policy and only for the purposes of providing you with the service you requested and complying with our legal and regulatory obligations. We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up-to-date.

2. How we use your information:
   • We may use the personal information that you provide to us in various ways, including but not limited to the following:
     • To arrange for an engineer to commence work at your property and to provide the services that you have requested from us. This may include sharing your information with third-party service providers who assist us in delivering our services.
     • To contact you regarding any issues or queries related to the service that we are providing. This could be to clarify any instructions, to provide an update on the status of the work being carried out, or to resolve any issues or complaints that you may have.
     • To process payments for the services that we have provided to you and to issue invoices or receipts where necessary.
     • To improve our services and customer experience, we may use the information that you provide to us to analyze customer behavior and preferences, identify areas for improvement, and develop new products or services.
     • To send you promotional emails or other marketing material about our services, which you can unsubscribe from at any time. We may also use your personal information to personalize your experience with us and to provide you with tailored content and advertising.
   • We will only use your personal information for the purposes for which it was collected, unless we have obtained your consent to use it for another purpose. We will take reasonable steps to ensure that the personal information we collect is accurate, complete, and up-to-date.

3. How we protect your information:
   • We take the security of your personal information seriously and have implemented various measures to ensure that it is protected from unauthorized access, disclosure, alteration, or destruction. We have established suitable physical, electronic, and managerial procedures to secure the information we collect online, including but not limited to:
     • Using industry-standard encryption technology to protect sensitive data transmissions
     • Regularly updating our security software and monitoring systems to prevent potential vulnerabilities and threats
     • Granting access to personal information only to authorized employees, contractors, or agents on a need-to-know basis
     • Ensuring that our employees, contractors, or agents receive regular training on data protection and security best practices
     • Storing personal information on secure servers or systems with restricted access
   • However, please note that no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing of Information:
   • We are committed to protecting your personal information and do not sell, rent, or trade it to third parties for any purpose. However, there are circumstances where we may need to share your personal information with others. We may disclose your personal information in the following circumstances:
     • To comply with a court order, legal process, or other legal requirement;
     • To protect the safety, rights, or property of our customers, employees, or others;
     • To investigate and prevent fraudulent or illegal activity, or to address technical issues with our website or services;
     • To our third-party service providers who assist us in providing our services to you, such as payment processing, website hosting, or data analytics. These third-party service providers are contractually bound to use your personal information only for the purpose of providing services to us and are required to implement appropriate security measures to protect your personal information.
   • We take reasonable steps to ensure that any third parties who receive your personal information are bound by appropriate confidentiality and security obligations. However, we cannot be held responsible for the actions of these third parties, and we encourage you to review their privacy policies before providing them with your personal information.
   • If you have any concerns or questions about how we share your personal information, please contact us at privacy@swiftplumber.com.

5. Your Data Protection Rights
   • Under data protection laws, you have certain rights regarding your personal information that we hold. These rights include:
     • The right to access, correct and erase your personal information: You can request a copy of your personal information we hold and correct or delete it if it is inaccurate or incomplete, or in certain circumstances.
     • The right to object to and restrict the processing of your personal information: You can object to us processing your personal information for certain purposes, such as direct marketing, and ask us to restrict the processing of your personal information in certain circumstances, such as if you believe the information is inaccurate.
     • The right to data portability: You can ask us to provide your personal information in a structured, commonly used, and machine-readable format, and you can transmit that information to another controller.
   • If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes required by applicable data protection laws. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions that you have started before requesting such deletion or other changes
6. Cookies:
   • Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small files that are stored on your computer or device when you visit a website. They allow us to recognize your browser and remember your preferences, such as your language or location, to provide you with a better user experience.
   • We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We also use third-party cookies, which are placed by a domain other than ours, such as Google Analytics, to track website usage and gather demographic information.
   • By using our website, you consent to the use of cookies in accordance with this policy. You can choose to accept or decline cookies at any time by modifying your browser settings. However, if you disable cookies, some features of our website may not function properly.
   • We take appropriate measures to protect your privacy and ensure that the cookies we use do not contain any personally identifiable information. We do not share cookie data with third parties unless required to do so by law or to assist us in providing our services.
   • If you have any questions or concerns about our use of cookies or this policy, please contact us at privacy@swiftplumber.com.

7. Links to other websites:
   • Our website may contain links to other websites of interest that are not owned or controlled by us. These links are provided for your convenience to provide further information. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
   • We encourage you to exercise caution and review the privacy statements of any website that you visit. We make no representations or warranties as to the accuracy, completeness, or authenticity of any information contained in such websites, and we will not be liable for any losses or damages arising from your use of or reliance on such information. Furthermore, the inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

8. Changes to this policy:
   • We may update this privacy policy from time to time by posting a new version on our website. Any changes made to this policy will be effective immediately upon posting the revised version. We may also notify you by email or other means of communication if the changes to the policy are significant and require your consent.
   • We encourage you to review this policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services after any changes to this policy indicates your acceptance of the updated policy. If you do not agree to any changes, you should discontinue using our services.

9. Contact us:
   • We welcome any questions or concerns you may have regarding this privacy policy. If you would like to contact us, please email us at info@swiftplumber.com.
   • We will do our best to respond to your inquiries in a timely and appropriate manner.

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