COMPLAINTS HANDLING TEAM
CUSTOMER SERVICE P.O. BOX 81226 SEATTLE
7TH NOVEMBER 2018
RE: RELEASE OF OUR CLIENT’S FUNDS IN THE SUM OF USD 31,500
OUR CLIENT: MERRELL AND CHACO FOOTWEAR
We refer to the above matter. We have been instructed by our clients to address you as hereunder;
Our client was a seller in your online platform dealing with footwear, which details are well within your knowledge. Due to a misunderstanding between yourselves and our client, you closed down their account and seized their funds alleging that the invoice they presented to you was forged.
We wish to clarify that the invoice you deem to be forged was only altered because the actual invoices would not have passed the invoice vetting guidelines as an acceptable invoice. Whereas the invoice was altered, it does not defeat the fact that the items sold were genuine and the thousands of amazon sellers who benefitted have not raised any issue. Suffice to say, there are no open claims against our client’s account.
We have also been informed that you have closed our client’s account for way longer than 90 days. While you may be well within your mandate to suspend accounts, you are infringing on our client’s rights by holding their money, which you are well aware was obtained from genuine sales.
We now have instructions to demand the release of our client’s money which you are holding illegally, in the sum of USD 31,500 within seven (7) days of today’s date failure to which we have unequivocal instructions to proceed and file a suit against you, where you are at risk of paying damages, costs and other incidentals.
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