MyCONECT Terms and Conditions

MyCONECT Terms and Conditions

[Terms of Service]

General Information
These terms and conditions (referred to as “Terms”) govern the access to and use of the platform (“Application” or “app”) and the services (“Services”), which MyCONECT Co., Ltd. (“MyCONECT”, “company”, “us”, “we”, “our”) located at 2F, 52-7, World Cup-ro 16-gil, Mapo-gu, Seoul, Korea, 03997 makes available to its users (“you”, “your”, “yourself”, etc.)

Through the App, we provide a complete customer autonomous non-face-to-face and contactless mobile solution for users during their stay at their accommodation of choice. By checking in using the MyCONECT App, you enter into a direct and legally binding contractual relationship with the accommodation at which you check-in and access. From the point at which you make access, we act solely as an intermediary between you and the accommodation, transmitting the details of your profile information and/or reservation to the relevant accommodation. When rendering our services, the information that we disclose is based on the information provided to us by you. You are fully responsible for updating all accurate profile information. We are not held responsible for any errors, or inaccurate, misleading, or untrue information provided by you. Each user and accommodation remain responsible at all times for the accuracy, completeness, and correctness of the information (including user profile details) displayed in our app. You are not allowed to re-sell, deep-link, use, copy, monitor (e.g., spider, scrape), display, download or reproduce any content or information, software, products, or services available on our App for any commercial or competitive activity or purpose.

The App is free to download and while in-app purchases can be made on MyCONECT, we do not have control over the charges for the payment that goes directly to the Hotel (also referred to as “third-party”). You must inquire from the Hotel of their choice regarding any issues or concerns related to payment or charges. MyCONECT holds no responsibility for charges or payments made to the accommodation via the app. We act only as the mediator between you and the third-party (Hotel or payment service provider) and therefore you must directly contact the Hotel or payment service provider regarding any payment issues. (More details on payment will be covered below.)

Privacy and Cookies

MyCONECT respects your privacy and personal information. We do not keep any of your profile information, credit card information, or location information. All your information is stored only on your own smartphone.

Free of Charge

Our App is free of charge for users. We will not charge you for our service or add any additional fees to the amount you pay to the accommodation to use its services.


By downloading and using the application, you justify that you are at least 18 years of age, or you have parental consent and are under parental responsibility. Should you violate the terms in any way, your eligibility to use the Services will be terminated, without prior notice.

User Accounts

You are required to create an account to use MyCONECT Services on the app and provide the information required to do so. You must provide information that is accurate and current and that is of your own; it must match the name on your ID (e.g., Passport, driver’s license, national ID). Otherwise, it constitutes a breach of the Terms, which may result in immediate termination of your account on our service. You may not use the information of another person or entity that is not lawfully available for use, or a name that is offensive or inappropriate. If you create an account using a social media account, we may retrieve your details from such an account. 

With your member account, you have the option of sharing bookings with family and friends to share details of a stay, including key access to your hotel room. If you choose to share this information with your friends and family, you are responsible for their use and should not be shared with children or anyone who is not capable of maintaining the security and safety of the Mobile Key.

Account Password

When you install the application and create a personal account, it shall be secured by your personal account password which should not be shared with anyone other than yourself. Immediately after creating your account password and PIN, it is best if you memorize them. However, if you choose to keep them in any form of documentation for your reference, it should be treated as a valuable, confidential document. You agree not to disclose your account password or PIN to anyone, and not to write it in a way that allows it to be tracked down to the Application. You agree to change your account password and PIN in the case of suspecting an unauthorized third party has become aware of your personal account login information. Should you not change your account password or PIN in such case, we do not have liability over the consequences; you hold complete liability over such consequence.

Using and Managing Your Mobile Key

You shall log in using your personal information after you have downloaded the application and created your personal account. The keys issued to you by the Key Publisher(s) will automatically be pushed to your device after you have followed the instructions provided to you by the application and verified ownership of your account. The Mobile Key will enable you to access your assigned room and elevators at the Hotel of your reservation including access to the hotel facilities. You may also send a Mobile Key to your staying guest(s) (guest staying in a separate room) so that they have elevator access to your occupying floor.

Mobile Keys should be handled with the same care as traditional mechanical keys. You shall take appropriate steps to protect the security of your Mobile Key, account password including personal key codes or passcodes. Should your Mobile Keys be in the hands of children (which is not recommended), you must ensure they understand the keys need to be handled in a way that is safe and secure from any third party unauthorized to use them.

In the event of your Mobile Key being in the hands of an unauthorized third party due to your mishandling, such as losing your mobile phone, exposing your personal account information to an unauthorized individual, MyCONECT holds no liability over the consequences, including such cases in which your valuables are stolen due to an unauthorized third-party accessing your hotel room using your Mobile Key, etc.

You acknowledge that you are responsible for handling the safety and security of your issued Mobile Key and that you hold complete liability over any consequences resulting from your mishandling of the Mobile Key. In situations where the safety or security of your Mobile Key is uncertain, you shall contact the Front Desk of the hotel immediately to request deletion of your current Mobile Key and request new keys to be reissued.

In the case of a Room-to-Room Mobile Key (a mobile key that Main Guest can issue to their guest staying in a different room in the same hotel for elevator access to their occupying floor) being in the hands of an unauthorized person, the main guest who issued the Room-to-Room key must delete all issued mobile keys via the app.

Valet & Self-Parking

If you decide to request Valet Service or use the Self-Parking function on the MyCONECT app, the following information is required:

  • Full Names
  • Profile ID (email address)
  • Mobile number
  • Vehicle number

After you have inputted your information, location tracking (based on the user’s location via your mobile phone) is used to show a list of hotels nearby (within 2km) where valet parking or parking is available. For staying guests, you have the option of posting your valet parking fee to your room. Should you prefer not to post the charge to your room and if you are a passerby guest (guests visiting the hotel for dining, fitness center, etc.), you will proceed with the payment via self-settlement on the app. A valid credit card or debit card information is required (your payment information is not saved on the app). 

If you requested valet parking service but do not show up within 30 minutes, the request is automatically canceled. If you request a vehicle pick up but do not show up within 10 minutes, the vehicle will be returned back to the parking lot. Should your car be returned back to the parking lot after 3 consecutive times, there will be a fee of ________. Without any acceptable proof of document explaining the reason for the inability to pick up your vehicle on time, the penalty fee cannot be waived (the hotel’s valet parking policy will be followed).


MyCONECT may enable a message service to send notifications (push and service messages) of certain commands, sending notifications regarding the status of your service requests, etc. Such messages are sent to the guest via SMS or push notification on their mobile phone.

When you create a MyCONNECT account, you agree to receive binding messages and information about your reservation including folio and use, including push messages, via the contact information you provide (email or mobile phone number).

Intellectual Property Rights

MyCONECT Application and Services’ and all subject matters contained in MyCONECT, including but not limited to text, icons, logos, graphics, images, photographs, videos, music, sound, designs, trade names, patents, trademarks, service marks, domain names, software codes, and technologies; source and object codes, format, directories, queries, algorithms, structure, and organization of our Services (“Content”) are proprietary to us and its suppliers and providers. 

All intellectual property rights, whether registered or not, are protected by law and owned by or licensed to us. By using our Services, you acknowledge that you have no right, title, interest in and to our Services. You agree not to challenge the legitimacy of our ownership or rights to them. You agree not to reproduce, republish, post, transmit, communicate, distribute, use or exploit any content of our Services in any way. Should you do such activity, you may not do so without our prior expressed written permission, which may be withheld for any or no reason at all.

You agree that you will not use the Content in any way except for use of the services available on the app in compliance with the Terms and Conditions. The app can only be used for personal and non-commercial purposes. You must not use the app or any of its functions in any manner or for any purpose that may violate any law or regulation or be in breach of any license restricting the transfer, uploading, or downloading of content onto another device, or any right of any person including but not limited to, intellectual property rights, rights of privacy, or which otherwise may be harmful to us or any other person in our sole discretion.

If any linked third-party website or service link is used, you agree to do so without any liability towards MyCONECT. You accept and understand that (1) the availability or accuracy of such link, data, or information; or (2) the content, products, or services made available from such do not imply any endorsement, liability, or approval by MyCONECT nor regarding the content, products, or services available from such. You acknowledge sole responsibility for and undertake all risk arising from your use of any such links.

In the relationship between you and MyCONECT, should a dispute arise based on the Services or other issues, please contact us to see if we can find a cordial solution.

If a dispute cannot be settled as described above, the dispute shall be settled according to the law of South Korea and by the courts in Seoul with the City Court of Aarhus as the agreed venue.

AeroGuest ApS
Søndergade 70, 3. floor
8000 Aarhus C.

Company registration no.: 3734 8724
Aarhus, January 2017                   🡪 change to Singapore entity


To make a booking and to check-in through the app, you will be asked to input your payment information in the form of either a credit or debit card. You consent that the information you provide to us is processed and transferred by MyCONECT to our partners (online payment service provider, hotel) and that we receive such information for your bookings (MyCONECT does not keep any of your payment information).

During your stay, you have the option of charging the purchase of goods and services including food and beverage, in-house services, or any other Hotel activities to your room where applicable. You are liable for the full payment of all such charges which may include any necessary service charges such as duties, taxes, or tariffs should there be any. You are required to pay and settle all such charges fully upon receipt of the Hotel bill (also known as a folio), or at check-out. 

Please note some banks and credit card companies may impose fees for international transactions where applicable. Additional foreign exchange fees may apply if any other currency, which is not from your originating issued card’s country, is selected to be charged. For example, if you are making a booking from outside of the United States on a U.S. credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means that the amount shown on your credit or bank card statement may be in your local currency and therefore a different figure may be shown on the billing summary document for a reservation booked on the app. Booking international travel may be considered to be an international transaction by the bank or card company. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day the transaction is processed by them. Should you have any questions regarding these fees, or the exchange rate applied to your booking, please contact your bank directly.

If you choose to check out of the Hotel without settling your bill in full, you authorize the Hotel to charge to your credit/debit card, which was used at the time of check-in or booking, provided to secure your reservation or to check into your room.

Credit/Debit Card Information

You must provide a valid credit/debit card information including card type, card number, CVV number, expiry date, and the full name on the card. Your payment information is only collected (not saved) for the following actions:

  • To make a reservation or create a booking
  • To make payment for any packages or guest in-house services including valet/self-parking
  • To receive any refunds in case of unfulfillment of requested services

You may choose to save your credit/debit card information in your account on the app for future use. This is optional and will provide faster payment for future bookings and purchases made via the app. The collection of your payment details is subject to our ‘Privacy Policy. You are liable for providing accurate, valid payment information that is of your own. Should your credit/debit card be invalid or expired, you will not be able to make reservations or proceed with mobile check-in/check-out.


By using MyCONECT to make a reservation with the Hotel of your choice, you agree to be bound by all the Hotel’s regular terms and conditions and by any other policies, terms, and conditions that may apply.

By using the MyCONECT app to make a reservation, you hereby authorize the Hotel and us to use your personal information, including payment (credit/debit card) information that you provide to us for the purpose of the reservation.

You may only make reservations through the app for yourself and for your accompanying guests. If you plan to book more than nine rooms at the same Hotel for the same period of stay on behalf of one or more guests, you must contact the hotel (front desk) directly to make additional reservations. You may not use the app for the purpose of reselling, posting, advertising, or marketing reservations (either online or offline) to third parties including online agents, websites owned by a third party, or travel agents.

By completing a booking, you agree to receive a confirmation email with information regarding your reservation as well as a folio email once you have completed your stay with details regarding charges posted to your booking for the services used during your stay.

We reserve the right to cancel or modify any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent, or unauthorized purposes.

Cancellation Policy

You shall follow the cancellation policy of the Hotel of your reservation. MyCONECT holds no liability over cancellation fees or cancellations regarding your reservation(s) for we are only a mediator between you and the Hotel. For any cancellation-related inquiries or fees, you must directly contact the Hotel of your booking and follow their policy. This applies the same for reservation changes and no-shows.

Mobile Check-In / Check-Out 

Via the MyCONECT app, you may check in and check out on your smartphone. To do so, the following information is collected or used:

  • Profile ID
  • Email address
  • Mobile phone number
  • First and last name (English & non-English name, if applicable) and title
  • Valid payment information

By using this function, you give us authorization to use and release your personal information including credit/debit card information to the Hotel for the purpose of your mobile check-in and mobile check-out settlement.

If you have booked multiple rooms at the same Hotel for the same period of stay on behalf of one or more of your staying guests (guests staying in a different room), each staying guest is required to complete their Mobile Check In for their own room only under their own account. Your staying guests must check in individually either at the Front Desk of the Hotel or via the app on their own mobile device under their own account. Accompanying guests (guests staying in the same room as you) must also complete their own check-in via the app on their own mobile device under their own account via the Accompany Mobile Key menu. Please note Accompanying Guests can proceed check-in once main guest’s check-in has been completed (accompanying guest’s mobile key is automatically issued once main guest has completed check-in and received their mobile key on their device).

MyCONECT has the right to require proper proof of identity, such as passports or ID cards from all persons checking in. MyCONECT has the absolute discretion to refuse check-in if the identity does not match with the person on your reservation or if anyone refuses to provide necessary proof of identity.


You agree to indemnify and keep us and our affiliates, representatives, employees, staff, and any third parties contributing to the service of the app indemnified from and against any liability, loss, claim, dispute, demand, damage, or cost, including without limitation legal fees, which arises out of or is caused by your breach of the Terms and Conditions, your use of the app or your violation of any laws or third-party rights.

Consequences of Non-Compliance

Should you violate the Terms and Conditions, we have the right to, without prior notice and without any liability to you, take all or any of the following actions:

  • cancel or modify your reservation(s) or transaction(s);
  • issuance of a warning to you;
  • terminate, restrict, or suspend your use of or access to all or any part of the app;
  • commence a legal action again you; or
  • disclose information about you to law enforcement authorities as we may determine in our sole discretion.


Any dispute, controversy, contrast, or claim arising out of or relating to the Terms and Conditions, including validity, interpretation, performance, breach, or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and resolved eventually by arbitration under the UNCITRAL Arbitration Rules in force when the Notice of Arbitration is submitted. The appointing authority will be the Seoul International Dispute Resolution Center. The law of the arbitration clause shall be under the law of South Korea. The arbitration proceedings shall be conducted in English.


We make sure to ensure the accuracy of the content and materials displayed in this app. We review the app on a regular basis, and where appropriate, will update pages to reflect any changes to the features, functionality, and services available on the app. The app, the content and materials, and goods and services in the app are provided “as is” and on an “as available” basis without warranties of any kind.

Customer Support

Should you have any questions regarding the Application, the Service, or the Terms and Conditions, please feel free to contact us at

Privacy Policy

We at MyCONECT take the safety of our customers’ personal information seriously and take full responsibility for any personal information that our users, vendors, and employees provide to us. This privacy policy states how MyCONECT processes, stores, and handles personal information provided by the user. MyCONECT is responsible for handling your personal information in accordance with the law.

Types of Personal Data We Collect

When you first install the Application, you are required to create an account. Here, we collect your full name, email address, and backup email address. In order to issue your Mobile Key, we collect your mobile phone number. We also ask you to scan your ID in order to verify that it is you for security purposes.

Information Collected When You Use the Application

While using our service, you will be asked to provide us with certain information in order to administer your booking on our Application. This certain information may include:

  • Your full name
  • Your title
  • Your email address(es)
  • Your phone number
  • Your IP address
  • Usage Data (Usage Data is automatically collected when you use the Service. It may include information such as your browser version and type, pages visited on our service, date and time of visit, time spent on those pages, device identifiers, and other diagnostic data.)
  • Credit card number (for transaction and booking purposes)
  • Scanning of an official form of identification, such as passport, local ID card, or driver’s license (for verification)
  • Information of your accompanying guests whom you are including in your booking

How We Collect, Use Your Personal Data

You are required to provide your information such as full name, email address(es), mobile phone number, and ID (passport, driver’s license, local ID). We collect this information to:

  • create a booking
  • provide our Service to you
  • so that you can navigate through the App and manage your account
  • for Hotels to contact you in case of needing assistance
  • to manage your requests

Please note that your ID scan is only required for verification of your identity solely for security purposes and no copies of your ID are or will be saved in our system in any way, shape, or form. We only collect the information you provide to us including payment information for seven (7) days (GDPR recommendation) or for however long your choice of Hotel policy states for keeping customer personal data. 7 days after check-out, all your information will be deleted including all your history and records. No record of your activity or your information will remain after the 7 days, or however long your choice of Hotel abides by.

Disclosures of Your Personal Data

Excluding the below cases, we do not disclose personal information to a third party:

  • Disclosing of your information with our affiliates, partners, and service providers:

– In situations where our affiliates, partners, and service providers are the ones carrying out services (such as payments, issuing of Mobile Keys, sending messages for and on behalf of MyCONECT.

  • Cases where you give consent to disclose their personal information in advance:
    – When the user allows his or her personal information to be shared with certain sites or platforms, such as social networking platforms, to be used to create a MyCONECT account.
    – Other cases where the user provides prior consent to share his or her personal information.
  • When disclosure is required by law:
    – If it is a requirement to disclose your information by law and or regulations
    – If required by investigation agencies in the sole purpose of detecting crimes in accordance with procedures and methods as prescribed in the law and regulations.

Cookies, Beacons, and Other Similar Technology

MyCONECT uses various ‘cookies’ and ‘web beacons’ on our website and on our App. Cookies, which are text files stored on your computer or other IT device, not only ensure optimum functionality but also help protect the identity of the users’ actions as they navigate through the website. Most websites use cookies for, without them, many functions cannot be shown. We use Google Analytics to analyze our visitors’ behavior on our website. This way, we can improve the user-friendliness and functionality of our website. Information we can see are as follows: the country you are accessing our website from, IP address, type of device (mobile or PC), browser used to access our website, how you landed on our website, how long you are staying, pages visited and what you click on.

When you use our app, we use beacons to:

  • Show nearest Hotels with available valet parking or parking lot space
  • Recognize when you have arrived at your Hotel for mobile check-in

Information Collected on Application

When you download and install our App, we collect certain technical information from your device to ensure the app works properly. Technical information collected includes the following:

  • Device model
  • Device and mobile connectivity information such as your carrier, network type, network operator, SIM operator, and SIM country
  • Operating system and version
  • Performance and data usage
  • Usage data (e.g., dates and times the app accesses our servers, features, and links clicked in-app, searches, transactions, data, and files downloaded to the app
  • Selected or enabled device settings (e.g., Wi-Fi, GPS, Bluetooth (for location services)
  • Mobile device settings

Commitment to Data Security

We take priority in the protection and confidential handling of our users’ personal data and information. MyCONECT processes your personal data, which is collected when you visit our website, in compliance with legal regulations, in particular, the guidelines set out in the EU General Data Protection Regulation, also known as the GDPR.

We protect the security of your data by:

  • Setting high-security standards in all IT security aspects 
  • Covering upstream firewalls
  • Processing regular security audits and other best practices.

Unfortunately, security measures cannot be perfect or impenetrable as data transmission over the Internet cannot be guaranteed to be 100% secure. We cannot guarantee or warrant the security of any information you transmit to MyCONECT, and you do so at your own risk.

User’s Rights

You as the user have the rights to the following:

  • To access your personal data and receive information on what personal information is being gathered about you.
  • To rectify if you believe that any information, we have about you is incorrect.
  • To be deleted from our system in the following circumstances:
    – If your information is no longer needed for the purpose they were initially intended for.
    – If your information was saved with your permission, you have the right to recall your consent at any time.
    – If the personal information is handled in an incorrect way.
    The right to be deleted is not applicable if we are entitled by law (such as bookkeeping laws) to keep the information.

For more information regarding how we handle your personal information, please feel free to contact us at

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