(ENTER YOUR ADDRESS)
3rd November 2020,
I am very sorry that you were unhappy with your (insert product name) and that it didn’t meet your satisfaction.
Here at (insert your company name) we pride ourselves on exceptional quality standards and customer service. I am truly sorry for the defective product, by way of an apology and as a gesture of goodwill, I would like you to receive 15$ as a gift.
I want you to be happy with your (insert company name) experience. And will stop at nothing to make sure you are happy. So please let me know how I can achieve that by replying to this email.
Customer feedback has a direct effect on how our business grows and improves, and I would therefore like to ask if you wouldn’t mind deleting your review, just until I have the chance to rectify the problem for you. I’d really appreciate it.
I hope to hear back from you soon.
(Your full name)
CEO & Founder
(Your Company name)
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