[Your Name]
GRACE USED ENGINES INC.
13910 WOODS RUN CT CENTERVILLE VA
[Email Address]
[Phone Number]
[Date]
[Customer’s Name]
[Customer’s Address]
[City, State, ZIP]
Dear [Customer’s Name],
SUBJECT: DEMAND FOR PAYMENT RELEASE AND RESOLUTION OF FRAUD CLAIM
Reference is made to the above matter.
I am writing to address the recent issue regarding the payment for the high-end engine, valued at $13,500, which you purchased from Grace Used Engines Inc. It has come to my attention that you have reported a fraudulent transaction to your bank, resulting in the blocking of the payment.
First and foremost, I must express my profound disappointment and concern regarding this matter. As a respected business in the industry, we have always maintained the highest standards of professionalism and integrity. We have diligently followed all necessary protocols to ensure a smooth and secure transaction process. Therefore, it is disheartening to discover that you intentionally caused the declined transactions and subsequently reported them as fraudulent.
Since the inception of our business relationship, we have consistently provided exceptional service and support. We have gone above and beyond to accommodate your needs, including offering a secure payment link provided by our trusted merchant portal. However, your deliberate actions have caused severe financial strain and significant inconvenience for our company.
We have made every effort to rectify this situation by reaching out to you directly. During our previous communications, you assured us that you would resolve the issue with your bank. Regrettably, the subsequent blocking of funds has left us in an extremely precarious position. As a small business, each transaction plays a vital role in sustaining our operations, and the withholding of such a substantial amount places our entire livelihood at risk.
In light of the circumstances, I kindly request that you take immediate action to rectify this situation. It is imperative that you contact your bank promptly and withdraw the fraudulent claim that you filed. I must emphasize that the declined transactions were intentionally caused by you and not due to any fault on our part. We have enclosed copies of all pertinent documents, including our correspondence with you, the voicemail you left for us, and the fax sent to Mary Ann Sajulah, which clearly outline the details of this incident. These documents provide irrefutable evidence that the declined transactions were a result of your intentional actions.
Furthermore, I expect you to reimburse us for the costs incurred as a direct consequence of your fraudulent claim. Due to the financial burden imposed by your actions, we were left with no alternative but to purchase the high-end engine from another dealer using our own credit card. This has resulted in additional expenses, including interest charges and fees, which amount to $13,981.46.
If you fail to take immediate steps to rectify this matter within 3 business days, including withdrawing the fraudulent claim and releasing the blocked payment, we will have no choice but to pursue legal action to protect our rights and seek full compensation for the damages incurred as well as interests thereon. In such an event, please be advised that you will be held fully responsible for all legal costs, including attorney’s fees and court fees, associated with the resolution of this dispute.
We sincerely hope that it will not come to this, as both parties would benefit from an amicable and expedient resolution. I urge you to reconsider your actions and make every effort to rectify this matter in a fair and just manner. Your prompt attention to this issue is crucial.
Thank you for your immediate attention to this matter. We look forward to a swift resolution.
Yours Sincerely,
FOR: GRACE USED ENGINES INC.
[Your name]
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