Equal at Heart does not tolerate any form of child abuse, nor does it tolerate possession or access to any abusive material towards children. Child abuse is the intentional or deliberate acts of harm, threats of harm committed against a child. Equal at Heart will not knowingly engage anyone who poses a direct risk to children. The forms of Child abuse include:

  1. Physical abuse is the intentional use of physical force against a child, such as hitting, kicking, choking, stabbing, shaking, burning, or other actions that could result in physical injury.
  2. Emotional abuse refers to actions and behaviors that harm a child’s sense of self-worth or emotional well-being.
  3. Sexual abuse involves engaging a child in sexual acts, including fondling, rape, and exposing a child to other sexual activities. This type of abuse is the most underreported type of child maltreatment; actual rates of sexual abuse against children are likely higher than those officially reported.

Caregivers will receive regularly scheduled performance evaluations performed by Supervisors according to program requirements. Evaluations are made through direct observation of the Caregiver’s work and/or through consultation with the Clients.

Equal at Heart considers Child abuse as criminal conduct. If any Caregiver is reported for engaging in any form of child abuse, Equal at Heart will terminate that person’s services immediately, and criminal charges will be pursued against the Caregiver who engages him/herself in Child Abuse conduct.


Equal at Heart recognizes that just like hearing and vision impairments, speech impairments can significantly limit communication ability. Hence, Equal at Heart is committed to ensuring the Caregivers communicate well with the speech-impaired, such as those who have had strokes and are unable to communicate among others. Caregivers are committed to ensuring they facilitate communication through politely requesting the person to repeat a statement if he/she did not comprehend it, not interrupting the person when he/she is communicating, asking questions for clarity, being honest, and asking the person to use a paper and pen if the Caregiver is unable to comprehend.

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