JUSTIN KATZ
301 DRYDEN RD E
DRESHER, PA 19025
Date:
TRANSACTION SUPPORT CENTER,
CAPITAL ONE
P.O. Box 30277
Salt Lake City, UT 84130-0277
Fax: 1-888-435-4217
RE: Case Number: 210521184752996
To whom it may concern,
I refer to the referenced matter.
I filed a complaint to you against the Epic Gold Club on or about February 17, 2021, for the
bill amounting to $7,088.00. Accordingly, you credited my account for $5,354.00, the
disputed amount. Shortly thereafter, you informed me in your correspondence that Epic Golf
Club alleged that the goods and/or services were as described and that I received them in
good condition. Accordingly, you reapplied the charge to my account thus necessitating this
letter. I contend that the said information is utterly false as I shall prove hereinbelow.
Background
I joined Epic Golf Club on [ENTER DATE]. I was reasonably attracted to join Epic Golf
Club by advertisement content that was placed in their website. The content stated thus:
“Do you belong to a private golf club?
Do you like to play the best courses when you travel?
Do you want to be part of a network with hundreds of other business minded professionals?
EPIC GOLF CLUB gives members access to hundreds of professionals and courses across
the country.”
On or about March 26, 2021, I got an email from the Marketing Specialist, informing me of a
small event between May 20 th and 21 st , 2021. (Exhibit A). According to the correspondence,
the guests would be billed at the normal accompanied guest rate.
I also received an email from the Chief Experience Officer notifying me of the cost for the
events. (Exhibit B). Notably, the cost for the first event (Winged Foot event) was $1100 and
Caddie fees. It included: lunch, range access, club access, all beverages including alcohol,
and dinner. The cost for the other event (Philadelphia mini event) was $475 per player and
Caddie’s fees. It included: breakfast, range access, club access, golf and cart, and lunch.
Alcohol was charged based on consumption.
I expressed interest in attending the events and reached the Marketing Specialist in that
regard. On or about March 29, 2021, I received an email from the Marketing Specialist
notifying me that they had placed me on the waitlist, and that they had received many
responses but had limited spaces available. (Exhibit C).
On or about April 6, 2021, I received an email from the Marketing Specialist notifying me
that they received tremendous response for the Winged foot event and that they had decided
to limit the attendance to one guest per Epic member for the first week. (Exhibit D).
Evidence
On or about [ENTER DATE], I responded in thirteen (13) minutes from when the
Philadelphia mini event went out and was denied access because it sold out. I recall with
exactness, one of my initial questions when applying to join the Epic Golf Club was to ask
whether there was a membership cap or scarcity, so I would not get shut out of events. I never
intended to sign up for a club where getting into events would be that hard.
I had invited three (3) other clients for the Winged foot event and made sure they were free.
A few days later on April 6, 2021, I got the email saying that there were no guests allowed. I
looked like an idiot and had to take back the offer to my clients.
On or about February 21, 2021, I got information I could not get access to the Old Memorial
Golf Club because they were not allowing guests. (Exhibit E).
On or about February 19, 2021, I got information that I could not access the Concession Golf
Club because of a tournament. (Exhibit F).
Disputed Amount.
The amount I was charged was $7,088. It was a $5900 initiation fee and $99 a month
subscription (99 x 12 = 1188), which I paid all upfront.
I asked to get out of the club because there was way too much demand and I the club could
not deliver on their promise(s) to me. Notably, I was promised exclusivity and access
whenever I wanted, which I never received, as I have already proven hereinabove.
On or about May 20, 2021, the Club refunded me $1,188.00, which they sent to my account.
(Exhibit G).
Accordingly, I demand they give me back my annual dues. I was a member for three (3)
months, whose subscription fees I am happy to pay (99 x 3 = 297). They also sent me a pair
of sunglasses which cost $249. It follows; I am disputing $5,354 as alleged hereunder:
ITEM(S) AMOUNT
TOTAL Paid $7,088.00
Deduct Refund
–
$1,188.00
$5,900.00
Deduct Sunglasses -$249.00
$5,651.00
Deduct 3 months Subscription ($99 x 3) -$297.00
DISPUTED AMOUNT $5,354.00
Conclusion
In light of the foregoing, I pray my matter be addressed in my favor. Failure to objectively
address the matter will amount to a violation of my rights and would deny my chance to
obtain justice.
Sincerely,
Signature
JUSTIN KATZ
EXHIBITS
EXHIBIT A
March 26, 2021, Email from the Marketing Specialist, informing me of events.
Justin <jak5080@gmail.com>
Philadelphia Mini Event
4 messages
Justin <jak5080@gmail.com> Fri, Mar 26, 2021 at 3:11 PM
To: Kailee Jodarski <kailee@epicgolfclub.com>
Yes, looking forward to it.
[Quoted text hidden]
Kailee Jodarski <kailee@epicgolfclub.com> Fri, Mar 26, 2021 at 2:24 PM
To: Justin <jak5080@gmail.com>
Members, this time. Are you completely in?
[Quoted text hidden]
Fairways and Greens,
Kailee Jodarski
Epic Golf Club Marketing
kailee@epicgolfclub.com
Justin <jak5080@gmail.com> Fri, Mar 26, 2021 at 2:11 PM
To: Kailee Jodarski <kailee@epicgolfclub.com>
Yes I would like to play. Is this members only or are guests invited?
[Quoted text hidden]
egcsmall.png
13K
Kailee Jodarski <kailee@epicgolfclub.com> Fri, Mar 26, 2021 at 1:47 PM
To: jak5080@gmail.com
Hi Justin,
Good afternoon! We will be hosting a small event at Aronomink (Golf Digest #85) and Applebrook in Philadelphia on May 20th and 21st. Both tee
times are around noon and will be billed at the normal accompanied guest rate. Space is extremely limited and will be first come first serve.
If you are traveling in for this we will be able to handle accommodations as well.
Please let me know if you would like to participate.
Kailee Jodarski | Marketing Specialist | Epic Golf Club
Moblie: (623)414-2989
16410 N 91st St, Scottsdale, AZ 85260
—
Is this email not relevant to you? Click here
EXHIBIT B
Email from the Chief Experience Officer.
Justin <jak5080@gmail.com>
2 Huge Events Going Live This Week
Noah DiPasquale <noah@epicgolfclub.com> Tue, Apr 6, 2021 at 1:04 PM
To: jak5080@gmail.com
Hey Justin,
We are excited to announce 2 huge events in May! Separate registration for both of these events will go live this Thursday at 9 PM EST.
Golf Digest #11 Winged Foot West Course on 5/3. 80 players available, you will be able to bring up to your own foursome.
The cost is $1100 + Caddie fees and Includes:
Lunch
Range Access
Club Access
All Beverages including alcohol
Dinner
Golf Digest #73 Essex County Club on 5/19. . We only have 24 players available and you will be able to bring up to 1 guest.
The cost is $475 per player + caddies fees. The event includes:
Breakfast
Range Access
Club Access
Golf + cart
Lunch
Alcohol is based on consumption
Cheers,
Noah DiPasquale | Chief Experience Officer | Epic Golf Club
Mobile: 480.444.9170 Direct: 480.500.6237
Follow me: Instagram | Facebook | www.epicgolfclub.com
16410 n 91st ST Scottsdale, Arizona 85260
EXHIBIT C
March 29, 2021, Email from the Marketing Specialist notifying me that they had placed
me on the waitlist.
Justin <jak5080@gmail.com>
Philadelphia Mini Event – Waitlist
2 messages
Justin <jak5080@gmail.com> Mon, Mar 29, 2021 at 2:27 PM
To: Kailee Jodarski <kailee@epicgolfclub.com>
Thank you for the update.
Justin
[Quoted text hidden]
Kailee Jodarski <kailee@epicgolfclub.com>
To: jak5080@gmail.com
Mon, Mar 29, 2021 at 2:06 PM
Hello Justin ,
Thank you for your interest in it Philadelphia mini-event in MAy. We received a high volume of responses to this
event with limited spots available.
You have been placed on the waitlist. If at any point spots become available, we will refer to the waitlist. Thanks!!
Kailee Jodarski | Marketing Specialist | Epic Golf Club
Moblie: (623)414-2989
16410 N 91st St, Scottsdale, AZ 85260
—
Is this email not relevant to you? Click here
EXHIBIT D
April 6, 2021, Email from the Marketing Specialist
Justin <jak5080@gmail.com>
Winged Foot 2021 Update
1 message
Kailee Jodarski <kailee@epicgolfclub.com> Tue, Apr 6, 2021 at 7:00 PM
To: jak5080@gmail.com
Hey Justin ,
I just wanted to provide a quick update about our Winged Foot event. We have had a tremendous response since the
announcement came out this morning. We have decided to limit the event to 1 guest per Epic member for the first week.
If we still have open spots next week we will open it up to those who have already registered to bring more guests.
To confirm, it is $1,110 per player and each Epic member who registers can bring a guest. We have 80 spots so if
there is room next week we will open it up for more guests.
I look forward to seeing you out there.
Kailee Jodarski | Marketing Specialist | Epic Golf Club
Moblie: (623)414-2989
16410 N 91st St, Scottsdale, AZ 85260
—
Is this email not relevant to you? Click here
EXHIBIT E
February 21, 2021, Email informing me that I could not get access to the Old Memorial
Golf Club.
Justin <jak5080@gmail.com>
TEE TIME REQUEST: Concession Golf Club, February 28
tee times <teetimes@epicgolfclub.com> Sun, Feb 21, 2021 at 11:42 AM
To: Justin <jak5080@gmail.com>
Cc: Noah DiPasquale <noah@epicgolfclub.com>, Jeff Marcussen <jeff@epicgolfclub.com>, Bobbie Fernandez <bobbie@epicgolfclub.com>
Our member finally got back to us. Old Memorial Golf Club is not allowing unaccompanied play at this time. Is there another course you might
be interested in? Where are you staying?
[Quoted text hidden]
EXHIBIT F
February 19, 2021, Email informing me that I could not access the Concession Golf
Club.
Justin <jak5080@gmail.com>
TEE TIME REQUEST: Concession Golf Club, February 28
tee times <teetimes@epicgolfclub.com> Fri, Feb 19, 2021 at 11:37 AM
To: Justin Katz <jak5080@gmail.com>
Cc: Noah DiPasquale <noah@epicgolfclub.com>, Jeff Marcussen <jeff@epicgolfclub.com>, Bobbie Fernandez <bobbie@epicgolfclub.com>
Hello Justin,
We won’t be able to accommodate this request for this date. February 25-28 – This is the final round of the PGA Mexico Championship. The club will not be available. Is there another
club you are interested in?
On Fri, Feb 19, 2021 at 11:33 AM tee times <teetimes@epicgolfclub.com> wrote:
Hello Justin,
Your tee time request was received for Concession Golf Club for February 28, with a time preference of PM.
We understand that you will be bringing 3 guests and have specified: “Hi we are flying in Sunday AM 2/28 to Tampa, FL and doing a 3 day Streamsong trip. We were looking to
play Concession or Old Memorial on Sunday in the early afternoon. Ideally anytime after 12PM.
Thank you!.”
We have your guest(s) as:
Blake Walinksy
Justin Stopford
Alexander Lipoff
If any of this information changes, please let us know.
Fairways and Greens,
Epic Golf Club
Epic Golf Club
Direct: 760.900.1725
Follow Us: Instagram | Facebook | Linkedin
16410 N. 91st St. Ste 102 Scottsdale, Arizona 85260
—
Fairways and Greens,
Epic Golf Club
Epic Golf Club
Direct: 623.414.2989
Follow Us: Instagram | Facebook | Linkedin
16410 N. 91st St. Ste 102 Scottsdale, Arizona 85260
EXHIBIT G
May 20, 2021, Email, notifying me of refund.
Justin <jak5080@gmail.com>
Your Epic Golf Club refund [#3418-3194]
1 message
Epic Golf Club <receipts+acct_1DYi16BdXRchMnfD@stripe.com> Thu, May 20, 2021 at 12:43 PM
Reply-To: Epic Golf Club <noah@epicgolfclub.com>
To: jak5080@gmail.com
Refund from Epic Golf Club
Receipt #3418-3194
REFUNDED DATE ISSUED REFUNDED TO
$1,188.00 May 20, 2021 Visa – 3468
This email is to confirm that your refund has been issued by Epic
Golf Club. It can take 10+ days to appear on your statement, if it
takes longer please contact your bank for assistance.
SUMMARY
Epic Golf Club – Order 237887 $7,088.00
Total $7,088.00
Refunded on May 20, 2021 $1,188.00
Adjusted total $5,900.00
If you have any questions, contact us at noah@epicgolfclub.com
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