COMPLAINT

[Your Name and Address]
[Enter Date]
[Enter Recipient’s Address]
Re: COMPLAINT
Dear:
This letter serves as my formal complaint against my supervisor for inflicting emotional distress
to me, and causing a hostile and retaliatory work environment. In this letter, I am therefore
seeking a fair and just redress for the said conduct.
I have been an employee of CMC (hereinafter “company”) for three years. Since I began
working with the company, I have faithfully and dutifully carried all of my obligations and/or
duties with utmost care and professionalism. Accordingly, considering my financial experience, I
have always felt that I could share my opinion on how to point out issues in the policies, and to
improve the workplace for employees and customers alike.
The events that led to the subject matter of this letter began on or about August 26, 2022, finance
managers had meeting with our newly appointed GM, Mr. Xu. In the meeting, I spoke out about
making changes in our pay plan, which was put in place by Mrs. Cari Sui. The proposed changes
would promote more of the Company’s after sale products, sales process, incentivize selling non
CMC products that belong to third parties, and at the same time to eliminate chargebacks. The
foregoing was necessary since charges have negative connotations in the working environment
and should only be in place if there is absolute necessity. People respond and perform better on
encouragement and incentives. My position was therefore to put processes in place, which would
promote selling the Company’s products like Pre-paid maintenance and Extended service
contacts. At that time, I was oblivious that by making this suggestion, I was making a mortal
enemy in Mrs. Cari Sui.
I heard about Mrs. Cari Sui’s strong retaliatory policies on my first day at work when I was
warned by my co-workers that I had to make sure I got along with Mrs. Cari Sui lest I end up
like three previous co-workers whose employment were terminated. After a couple days meeting
with Mr. Xu, Mrs. Cari Sui gathered finance managers in the SE finance office under the
pretense of discussing a couple key issues. However, the topic of the discussion changed to Mrs.
Cari Sui asking me questions about my proposal to Ms.Xu. At that point I did not know and
could not imagine that simple suggestions would have turned the place I love into a hostile
environment and that I would become a target of a vicious retaliatory campaign against me.
In August, I asked Mrs. Sui for vacation days on September 9 th and 10 th , which was approved by
her. On September 5 th , schedules went out for employees by email for September 5 th through 10 th
(Exhibit #1). I did not pay much attention because I knew my schedule. However, I got an angry
email from Mrs. Sui (Exhibit # 2) that my request for PTO was denied. I did not know what she
was talking about since I did not request any PTO. I attempted to see her over the issue, but she

was busy. After some time, she stormed into my office asking me how I had an unapproved and
unauthorized PTO on my schedule, despite my clarification that I never asked for a PTO. At that
time I was still underestimating her retaliatory tactics and had not taken in full the warnings of
my co-workers. Soon after analyzing what happened I understood that it was only a tactic for her
to start agitation, since the only person who makes schedules and authorizes any changes is Mrs.
Sui. Shortly after she left my office invitation for discussion of my performance showed up on
my calendar from Mrs. Sui (Exhibit #3). It was becoming clear and very obvious that she was
literally on a warpath with me.
The events heightened on September 7, 2022, when discussion was foul with threats and last
warnings. Soon after, she grabbed a report that she had prepared for me and asked me to sign it.
There was absolutely nothing in the report that would have amounted to that reaction. She was
clearly finding issue with an occupational hazard of every finance manager not only at our
dealership, but nationwide. As someone having a finance background, she ought to have known
the said fact. I therefore made her know that this accusation was nothing but retaliatory, and
attempted to get her to work out any difference we had.
The first accusation she brought against me was for the deal I did in May. It happened that I had
signed the customer on the wrong contact format and the contact was returned. I took all actions
to correct the contact, but since the consumer was in Greece, it took a little bit more than usual to
get the right contact back. Interestingly, she did not respond to my question on why I was singled
out, and whether similar warnings had been given to any other member of staff who had the
same mistake. Besides, she was blameless. She has severally subjected finance managers to
funding delays. She was also recently involved personally in a deal with another finance
manager with the Bank of America, which transaction was flagged for discrepancies and took a
great deal of time to fund after the car was delivered. Nobody was warned or questioned in that
transaction.
The second accusation happened was that I delivered the vehicle with considerable loss, which
was amounting to over $5000.00, and was allegedly in violation because I did it without prior
approval from the controllers. It was an absolutely wrong accusation and easily provable because
I was on vacation when the car was delivered. She later changed her story, telling me that I took
a deposit on the deal, which was a violation as well. It was absolutely shocking for me when
after double checking with her, she concluded it was Shon, another member of staff.
Interestingly, Shon was neither warned nor questioned about the violations.
She again made an accusation against me while I was on vacation August 1 st through August 8 th ,
2022. Two office workers, Gim M. and Cymu, processed PPM and ELW to make sure that
paperwork goes to the Bank in a timely manner. Even though Gisselle personally explained to
her that it was done by her initiative to make sure paperwork gets in the bank on time (which is
part of my job), she was twisting the whole thing trying to use it against me. She was therefore
twisting what would be good collective effort and teamwork against me to discredit, write me up,
get me fired, and get her vengeance one way or another for me speaking with Mr. Xu about her
harmful policies.
After one hour of hostile attacks on me, she told me that she would get back to me so would
continue the conversation. However, later that, day she informed me that she and the HR lady

decided to rip the paperwork up. To me, it sounded like she was telling me that she could not get
me today, but will get me on something else some other day. On the same day, I noticed hives on
my right wrist and felt my wrists become irritable and itchier as the day progressed. I was getting
progressively worse on the next day, even though I took allergy medication. By the end of the
day it got so bad that when I woke up on September 9, my whole body was covered in hives. I
knew at that time I had to seek medical attention immediately. Since it was associated with hives
and itchiness, I made appointment with allergy doctor (Exhibit #4). No help was available in
Brooklyn in such a short notice so I had to drive to Hoboken, NJ for help. After examination, the
doctor expressed his suspicion that it was not purely an allergy reaction and she sent me for
further testing. On September 13 th , I had a virtual appointment with the doctor who informed me
that they found no allergic reaction, but that they found an abnormal and strange reaction by my
thyroid gland, which was in perfect heath but was triggered to release huge amounts of
hormones. Such only happens under extreme stress.
I shared the foregoing incident with my co-workers. I was surprised that nobody from the HR
reached out to me about what happened. It is very unusual that the Supervisor went back to the
HR and ripped up a 3-5 page report that was intended to discipline the subordinate. I also
expressed my concerns about this incident. I was advised strongly not to seek help from the HR
in Atlanta because Mrs. Theresa Innganamore and the HR lady were friends and I would not be
successful.
Recently, we had an out of state deal. For out of state customers who purchase vehicles,
paperwork is prepared at our dealership but signing is done by the company Maverick, which is a
professional service that goes out to sign customers up and makes sure that the identity of
customers is correct by ensuring transaction security. It was a car deal between husband and
wife, involving two cars. When I got the deal from the sales person, the customer’s credit bureau
locked. We asked the customer to unlock the bureau and spoke with him personally. Upon
unlocking his credit, he informed us that the bureau was unlocked. This gave me an indication
that the transaction was secure. Everything went as usual from the beginning and the loan was
approved. Maverick went out and signed the customer up and we shipped the vehicle. I was then
in the process of making arrangements for his wife’s second car when I got a message from the
accounting office that the down payment was canceled. I immediately called the salesperson and
asked him why the customer would cancel the transaction. His response was that it might be
miscommunication with the customer because he had asked initially for the deal to be structured
without money down, but he called the customer and got credit card authorization. When I tried
to collect the funds, the payment could not go through. I called the customer back to check the
numbers on the card, but the payment still did not go through. The customer called me back with
a different card number, which was declined as well. At that time, I called the sales person and
told him that I was putting on hold the second transaction because of my suspicions that
something was not right. It was very unusual that somebody would cancel a credit card
transaction. Usually, if customers do not agree with the charges, they call back and ask for a
refund. Consequently, the salesperson JA and I went to the sales manager Mr. Hunt, where I
shared my suspicions. After hearing my story, Mr. Hunt told us that the only way to complete a
second transaction with his wife was if either the customer came to the dealership or a sales
person went directly to the customer and personally verified the identity to insure there is no
fraud taking please.

After that, I informed the customer that they needed to come to the dealership and verify their
identity. The customer gave an excuse that she was a little bit disabled and could not travel. I
then reached out to the salesperson whether he would go out to verify the customer. At this
moment, I still had gut feelings about this deal. I then resolved to do research about the customer
and his wife. The search on both Google and Facebook accounts revealed that I was dealing with
identity fraud. I organized all my findings neatly with highlights and turned it over to Mr. Hunt
who, to my understanding, sent it to the fraud team. On Tuesday at 8:50 pm on my way to work,
I got a call from Mrs. Hunt that it was confirmed that our customers turned out to be fraudsters. I
had a feeling of pride that my actions saved two people’s lives from financial destruction. Even
though one car was already delivered, it still felt good that I saved the dealership from losing the
second car and most importantly, saved two people from the misery that identity fraud brings to
individuals.
I was in my office on Wednesday September 21 st , when I got a phone call from Mr. Hunt that
Mrs. Sui had a couple questions about the deal. She wanted to meet me in the back office. I went
to the back office, thinking the discussion would be how to recover their vehicle which was
already delivered. The customer was unaware that we knew that fraud was taking place and was
waiting for a second vehicle. To my surprise, instead of working on how to recover the vehicle,
it was deja vu again. Mrs. Sui had the whole report against me with accusations. Clearly, if she
took her time instead of looking for reasons to blame me, the vehicle would have been recovered
already. It took me hours of research on Google and Facebook to gather all the information. The
customer unlocked the bureau from the beginning, which took suspicions about fraud away. It is
also notable that Mr. Hunt had to send and confirm everything with the fraud team and the
police. Mrs. Sui therefore did not do her research by talking to the fraud department and police in
that matter.
In the meeting, she made accusations against me alleging that I should have been picked up on
fraud just looking at the color of the license. This was far from the reality. I am in New York
while the customer was from PA. Her accusation was therefore intended to demean me and cause
me emotional distress. Besides, we have a DMV billing department with the capability to process
out of state registrations everyday. After the scheme became apparent, she suggested that to
prevent and minimize future fraud, Maverick signing had to take please only at the customer’s
address shown on the credit bureau. She was using that suggestion against me on the deal that
had already happened because signing took place in different places rather than the customers’
addresses. We neither had that type of regulation nor did she produce any written regulation to
me. She was making regulations and rules on the go as it suited her. It is instrumental to
emphasize that we had done numerous deals in different locations with different customers’
addresses. Transactions of this nature were done plenty of times. We even sent paperwork
overseas.
She also stated that I had to pick up on differences between the way a license is signed and the
way he signed the contract. She was talking on the third day of the uncovering fraud after the
paperwork were investigated under the microscope, not taking into account that the customer
was signed off site by Maverick, a professional company. We also never had a problem with
them until that point. She went ahead to use the instant deal and other previous deals to check

whether there was any wrong doing going on before I could be trusted again. She further told me
that I was suspended for that month. I have worked at CMC for three years already. In the course
of my duties, I have signed almost 3000 customers without ever having any problems. Therefore,
it is not logical that only one deal amounting to 0.03% would cause all the sudden untrustworthy
leading to my suspension. This made me feel like a criminal. I was humiliated with these vicious
accusations. As proof that my suspension was unjustifiable, nothing was said about recovering
the vehicle especially when the customer was waiting for their second vehicle. It follows; the
only reason Mrs. Sui had to inflict moral and emotional distress was to retaliate against me.
About a year and a half ago we had an incident with a fraudulent check in our dealership when a
customer came in and picked up the car with a fake check. We had investigators come in and
take statements. Interestingly, the finance manager who took the check was neither written up
nor suspended. It is therefore clear that I was treated differently for no clear reason. My
suspension had a serious impact on my wellbeing. Notably, I collapsed when I went back home
after the suspension.
It is noteworthy that I was doing up to 100 deals each month at a very fast pace in real time. This
was a carefully designed system by her, to have one person performing jobs for 2-3 people, with
warnings and retribution in case a mistake is made. The national average of how many deals a
finance manager is processing is 75 to 80. Every manager who has little understanding of
business can tell you that constantly doing 100 deals every month is unsustainable and burns out
the finance manager.
In light of the foregoing, I respectfully ask you to look into this issue. The aforesaid conduct
cannot and should not be happening at any place especially at a respectable corporate like CMC,
which belongs to shareholders and not Mrs. Sui. Besides, I am not the only one who spoke out
against the blameworthy conduct. A couple of other sales people expressed their concerns
against my supervisor. It is only that they have not gathered enough courage to speak out
publicly against the goings-on.
I am also attaching this letter to Mr. Xu’s email to whom I have utmost respect. However, he is
busy rebuilding our service department that was destroyed by Mrs. Sui’s incompetence when it
was under her supervision. I do not want him to be distracted from rebuilding the dealership
which is demoralized and is in ruins, but at the same time would like him to know my side of the
story.
I am looking forward to your prompt response.
Kind regards,

___________________
Enter Name

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