TERMS OF SERVICE
Please read these Terms of Service carefully before using the website.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users and others who access and use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terns then you may not access the Service.
Refund / Cancellation Policy
Collective Music is committed to providing the best possible service to you as a client. We aim to accommodate you as much as possible in a way that is fair and reasonable to us both. Below is our policy for cancellations, refunds and transfers.
Please note: This refund policy does not apply to the Money Back Guarantee, which is intended for any client who wishes to request a refund due to dissatisfaction with the program content and/or delivery. Please see Payments and Money Back Guarantee for the terms regarding this situation.
LIVE PROGRAMS
When you sign up for a Live Program you are filling and committing to a space that will then not be offered or available to another client who may have wished to take it.
As such, it is important to consider this this policy is a way of respecting the time, energy and commitment of all involved.
If you wish to withdraw from the program the following options are available to you, depending on notice given:
7 or more days: Full refund OR transfer your place to the next scheduled round of the program
3 – 6 days: 75% refund OR transfer your place to the next scheduled round of the program
48 hours or less: 50% refund OR transfer your place to the next scheduled round of the program.
After program commencement: Transfer your place to the next scheduled round of the program only.
Transfers to the next round of the program are only offered once. If you request the same a second time around, please be advised that you will be declined and no refunds will be available.
If there is no future program scheduled, there will be no option to transfer and only the alternative above mentioned options will be available.
MEMBERSHIPS
You are free to cancel your Membership at any time if young longer wish to use it.
When you cancel, your membership access will continue until the end of the month that has been paid for, and then your subscription will be cancelled and your access revoked on the next scheduled payment date.
The Money Back Guarantee for Memberships applies to the first month of Membership only. This will be counted from the date of purchase, and will end on the same date the following month.
PAYMENTS AND MONEY BACK GUARANTEE
Payments are made electronically either up front or on a payment plan.
If you have chosen a payment plan, you are liable to complete the full payment, and instalments will be automatically charged to your supplied credit card until paid in full.
Money Back Guarantee:
Live Programs: If, after making full payment, completing the program with a minimum of 75% attendance at live sessions, and a reasonable effort on your part in engaging with the program materials and your own practice commitment, you are not happy with the program, you are welcome to request a refund. Simply email Collective Music admin at makecollectivemusic@gmail.com with your reasons, feedback and suggestions for improvement.
Memberships: You may, within the first month of date of purchase, request a refund if you are unhappy with the membership content or delivery. Your payment will then be refunded and your membership cancelled immediately.
After first month, normal cancellation protocols apply and no refunds will be available.
There will otherwise be no refunds offered unless there are extraordinary and unforeseen circumstances. Personal time and energy mismanagement is not a sufficient reason to request anything beyond which is stated above.
If you do have extraordinary circumstances, you may email us at makecollectivemusic@gmail.com and we will consider your situation.
1:1 LESSONS AND COACHING
1:1 sessions require 24 hours’ notice of cancellation or rescheduling.
If this is given, you are welcome to reschedule your session to a later date.
If sufficient notice is not given, a make up lesson will not be available, except under extraordinary circumstances, and at the discretion of your teacher. If you believe you have such circumstances, please contact your teacher to discuss.
If you have planned absences, such as holidays or other events, please let your teacher know with as much advance notice as possible. This helps to respect their time and allows them to manage their schedule accordingly.
If your teacher is unwell or otherwise unable to teach, they will notify you by text and will offer a make up lesson as soon as can be arranged.
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