Shipping, Return and Refund Policy
Nigisti (“We”, “Our” and “Us”) is the operator of https://www.nigistiskincare.com/ (the “Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability, We may try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, We will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Delivery Terms
Because our products are so fresh, and made to order, it can take ___ business days to begin production of skincare products once we have received the order. If an item is in stock sooner, it will ship faster and the customer will receive notification that their product has been shipped. In some cases, this means same day shipment of their item.
We operate on Monday to Friday during standard business hours, except on national holidays at which time We will be closed. In these instances, we will take steps to ensure shipment delays will be kept to a minimum. We will let you know within ___ business days the item is unavailable and offer an alternative substantially similar item. If one is not available, or you wish to back out of the transaction, we will then issue a refund.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Lost or Damaged In-Transit
If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service for next steps. We will process a refund or replacement as soon as the courier has completed their investigations into the claim. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Refunds/Exchanges
We offer refund and/or exchange within the first ___ days of your purchase, if ___ days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. To be eligible for a refund and/or an exchange:
- Your item must be unused and in the same condition that you received it;
- The item must be in the original packaging;
- To complete your refund/exchange, we require a receipt or proof of purchase;
- Only regular priced items may be refunded. Sale items cannot be refunded; and
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift card for the value of your refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).
Partial refunds are granted on:
- Any item not in its original condition, is damaged or missing parts for reasons not due to Our error; and
- Any item that is returned more than ___ days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number).
Returns
The product must be sent to the following address: (Insert Address). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please note that we cannot guarantee that we will receive your returned item.
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