SHIPPING POLICY
The Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPMENTS
Shipment processing time
All orders are processed within ____________business days.
Orders are not shipped or delivered on weekends or holidays unless otherwise stated.
Orders are not shipped or delivered on ___________________ (days of the week/ holiday(s) etc.)
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Kindly allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time Shipment cost
[Update this section based on carriers you support.]
Incorporate the shipment method, the estimated delivery time and the shipment cost.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Our Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Damages
Our Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We offer international shipping to the following countries;
Canada
United Kingdom
United States of America
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Our Company is not responsible for these charges if they are applied and are your responsibility as the customer.
Tracking Order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within ________ days of receiving your shipping confirmation email, please contact us at ___________ (email) with your name and order number, and we will look into it for you
RETURN AND REFUND POLICY
Thanks for shopping at (Name of Company)
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have __________ calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at _________________________________________________________________________________________________________.
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