Shipping Policy
Plant Zaddy, LLC (“We”, “Our” and “Us”) is the operator of https://www.plantzaddybotanicals.com/ (the “Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability, We may try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, We will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Returns
Returns will vary based on product type. Due to the inherent nature of skin care and haircare products (basically anything that goes on the body), we do not accept those for return. For items damaged in transit, we request the customer inform us as soon as possible of any damage (within 7 calendar days but no later than) and include a description of the damage. Pictures will help the review process move faster, and it does not guarantee a refund. Once our research is conducted, we will either issue a replacement, and if not available, we will offer a full refund to the original payment method used for the transaction.
Additionally, the customer will be notified as soon as possible if there are problems with the order or if the company needs to cancel the order for any reason or there are any other elements impacting their delivery date. There are situations where only partial refunds are granted and each case will be decided at the sole discretion of the Company, granted the Client timely notifies Us. We also sell hats, shirts, and bags. Branded Bills and Custom Ink (our partners) ship branded items to us for resale. Clothes may only be returned if defective or if the customer is sent the wrong item (ie: wrong color style or size), however, we must be notified within 14 calendar days of any occurrence. Clothes may be exchanged within the 14-calendar day period however, they must be in original condition, unwashed, and pass an inspection. Otherwise, the item will be sent back to the customer at their expense and we will be unable to exchange the item. Also, the item will need to be inspected upon receipt. Again, pictures are encouraged but not required. The company reserves the right to deny a refund for any reason it deems appropriate. If a company or entity is interested in wholesale pricing, they may contact info@plantzaddybotanicals.com for more info, This does not guarantee wholesale pricing nor does it bind PZB to any contract, form, or deed. The company reserves the right to fully provide or totally restrict wholesale pricing to whomever it deems appropriate, whenever it deems appropriate.
Delivery Terms
Because our products are so fresh, and made to order, it can take 3-5 business days to begin production of skincare and haircare products like shampoos and bear oils, once we have received the order. If an item is in stock sooner, it will ship faster and the customer will receive notification that their product has been shipped. In some cases, this means same day shipment of their item (for example threads – hats shirts bags).
We operate on Monday to Friday during standard business hours, except on national holidays at which time We will be closed. In these instances, we will take steps to ensure shipment delays will be kept to a minimum.
We will let you know within 1-2 business days the item is unavailable and offer an alternative substantially similar item. If one is not available, or you wish to back out of the transaction, we will then issue a refund.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Lost or Damaged In-Transit
If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service for next steps.
We will process a refund or replacement as soon as the courier has completed their investigations into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer Service
You can contact us:
Plant Zaddy, LLC
1228 West Ave 207
Miami Beach, FL 33139
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