SHIPPING AND DEAD ON ARRIVAL POLICY.
Please read this Shipping and DOA policy carefully. By reading this Shipping and DOA policy, you agree to be bound by the terms set hereunder.
SHIPPING.
Our shipping services are only available for any orders over $50, shipped by UPS on the next day once the payment has been received and verified, livestock will arrive the day AM to your door. NOTE: Pick up is available in Bellevue WA, contact Seattle Corals on phone or email at _________________________ with your order information, desired date and time so as to facilitate the pick.
We charge a flat rate of $39.99 shipping fees in all States except Washington State, Oregon where the flat rate is $19.99.
Shipment is only available within the United States alone, we do not make any deliveries to Hawaii, Alaska or Puerto Rico.
DEAD ON ARRIVAL AND GUARANTEES.
You must contact us via Email seattlecorals@gmail.com with detailed pictures of the item within 24 hours of arrival the coral if you notice any issues with the coral.
To make a DOA request you must follow these steps;
- Take a clear picture of the dead livestock within 2 hours of arrival time and send to seattlecorals@gmail.com with your information.
- Ensure that the pictures are clear, we do not accept unclear “all” blue pictures.
Guarantee is void if you refuse delivery of your order/package, if you were not available to receive the package, or if the package was not picked up from the UPS offices within a timely manner.
STORE CREDIT.
In the event that the DOA request is reviewed and approved, we shall issue you with store credit and a replacement. Store credit is only viable for 1 year after issuance.
We do not offer refunds for DOA.
You understand and acknowledge that the store credit is not applicable on shipping fees and we shall not be responsible or liable to refund shipping fees.
GOVERNING LAW AND JURISDICTION.
This Shipping and Dead on Arrival Policy will be governed by and construed in accordance with the State of ___________, United States.
Contact Us: Website www.seattlecoral.com
Email seattlecorals@gmail.com
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