Nicole Banks

Insert Address

Insert State and ZIP Code

Date:

To:

Insert Title of Recipient

Free Trinity Church – Optimum Health Institute

6970 Central Avenue

Lemon Grove, CA 91945

Dear Sir/Madam

RE: REQUEST FOR REFUND

My name is Nicole Banks. I was a guest at Optimum Health Institute (OHI) for the period between Insert Dates. I regret to inform you that I was disappointed by how I was treated when I sought services at OHI.

I am writing this letter to seek a refund in the amount of $_____ because of the reasons further outlined below. 

OHI had the responsibility of ensuring the health, safety and wellbeing of its guests, even during the Covid-19 pandemic which is unprecedented.

OHI did not comply with California Covid-19 guidelines set by California Department of Public Health. During my stay, there was a guest who exhibited signs of Covid-19. Nothing was done to help him until other guests complained. 

Mandatory testing was carried out without following correct testing procedures. It was carried out by individuals who were not qualified to conduct the tests. The first round of testing brought negative results for everyone. Another mandatory test was carried out and the results were concealed by senior management at OHI. 

Senior management misrepresented the results of other people who had shown signs of Covid-19 and made threats of retaliation against them. This made me fear that I had contracted Covid-19 as a result of much exposure to the virus during my stay at OHI.

The actions and omissions above amount to gross negligence on the part of OHI. They made my stay at OHI unbearable.

Therefore, I wish to request a refund in the sum of $_____. Please find the supporting documents for this transaction attached. Your promptness in the resolution of this matter will be highly appreciated.

Yours Sincerely,

________________________________________

Nicole Banks

Insert Address

Insert State and ZIP Code

Insert Phone Number

Insert Email

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