Manufacturer’s Warranty Terms and Conditions for Australia
Version: 1.1, Updated 15.02.2021
Applicable products
This *Manufacturer’s Warranty only applies to the following products, which are distributed and installed in Australia.
*Manufacturer’s warranty is a basic warranty promise from XYZ company to the end users. In some countries/states, end users may receive an additional warranty promise (should be at least equivalent to the manufacturer’s warranty) which is provided by XYZ company’s local distributor; should any claims arise in this respect, please direct them to the local distributor. Please note this XYZ company limited warranty statement may NOT be the latest version, please refer to the latest version of the XYZ company limited warranty by visiting our global website via https://www.xyzcompany.com/warranty
Warranty Period
The standard manufacturer’s warranty period for applicable XYZ company inverters is 60 months (5 years) for Battery/Hybrid Inverters and 120 months (10 years) for Solar Inverters from the date of purchase (see above list). End user needs to provide the valid purchasing invoice to verify the date of purchase.
If our end customer fails to provide the valid purchasing invoice, the standard warranty period for XYZ company inverters is 66 months (5.5 years) for Battery/Hybrid Inverters, and 126 months (10.5 years) for Solar Inverters from the date of production (defined in the Serial number of the product) from XYZ company.
Warranty Conditions
In the event that an inverter becomes flawed before XYZ company warranty period expires, it will either be:
• Repaired by XYZ company, or
• Repaired on location, or
• Exchanged with a revamped inverter that is full updated.
In the event that the inverter should be replaced, the rest of the warranty period will be moved to the revamped inverter, in that the guarantee time of the first inverter will continue. In such an occasion, the end client will not be eligible for a new warranty card, and XYZ company will register this revamped inverter. In the event that the leftover guarantee period is under a half year, the end client will continually get a 6-month guarantee period for the revamped inverter.
The warranty incorporates the expenses of labor and material important to reclaim a working inverter. Any remaining expenses, especially transports, travel and convenience cost of XYZ company employees just as expenses of end client staff are excluded from the warranty. Except if an uncommon/extraordinary understanding exists among XYZ company and the client, the XYZ company standard warranty takes care of just the expense of equipment material needed to get the gadget working once more. Shipping costs won’t be covered.
In certain places or business cases, to thank the claimant for bringing the gadget to XYZ company offices to be fixed, XYZ company may deem it fit to choose to offer a refund up to AUD 150+GST to the claimant or nearby installer/circuit tester to cover the on-site labor under the following conditions:
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Only the party who has carried out on-site service for the allegedly defective gadget will be eligible for the refund.
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The purportedly damaged item has been taken back to XYZ company and considered to have workmanship or material imperfections after testing and assessment by XYZ company.
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The claimant has to contact XYZ company before visiting the site visit for approval. In the event that the site is in a very distant area or if the installer is unable to access the site, XYZ company suggests the inquirer locate a local electrician to complete the on-site repair.
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The claimant must claim the refund
within 2 months of the date whereupon the on-site repair is approved by XYZ company.
Any remaining expenses including yet not restricted to pay from immediate or circuitous harms as a result of the defective gadget or different offices of the PV framework, or loss of electricity created during the device downtime are NOT covered by the XYZ company limited warranty.
XYZ company reserves the right to amend the warranty service for end clients and to engage third parties in the performance of warranty services.
Scope of the Manufacturer Warranty
To provide excellent Service to XYZ company’s end users, all XYZ company authorized Dealers or Distributors are requested to respond to the warranty claim. XYZ company will replace any products or parts of the product within the Warranty Period proved to be defective in design or manufacture. Any defect caused by the following situations will not be covered by the manufacturer’s warranty (the Dealers or Distributors are responsible and authorized by XYZ company for the following investigation):
Disassembly, repair or modifications performed by a third-party company/person not authorized by XYZ company, or serial number or seals have been removed. Product modifications, design changes or part replacements not approved by XYZ company.
End user or installer have failed to comply with the safety regulations (IE, VDE standards or equivalent)
The product has been improperly stored and damaged while being stored by the dealer or the end user
The defect is damage during transportation (including painting scratch caused by movement inside packaging during shipping). A claim for such transport damage should be made directly to the shipping company/insurance company as soon as the container/packaging is unloaded and such damage is identified
The product has been used and installed by unauthorised installer and failed to follow any/all of the user manual, the installation guide and maintenance regulations supplied with the product.
Faults, damage or defects have been caused by unforeseen circumstances, man-made factors or examples of force majeure including but not limited to violent or stormy weather, lightning, flooding, overvoltage, pests, fire or other acts of nature.
For the products equipped with the SPD module, when the lightening is beyond the SPD’s protection range, it won’t be able to protect the inverter and the XYZ company limited warranty does NOT cover the inverter or accessory damage caused by such lightening.
The damage is only cosmetic and has no impact on the functioning of the device
Any rust that appears on the device’s enclosure caused by harsh environmental conditions.
Faults or damage caused by exposure to sea coasts/saltwater or other aggressive atmospheres or environmental conditions without XYZ company’s written confirmation/approval prior to the installation.
Combining XYZ company’s storage product with a lead acid battery pack or any other lithium battery pack that are not listed on our battery compatibility list. Please refer to the link below for a detailed list of compatible battery packs. www.xyzcompany.com/battery-compatibility
This warranty is without prejudice to your rights under the statutory law, including but not limited to warranty rights in relation to the seller, i.e. if applicable rectification, reduction of the price, rescission of the sale and damages.
All demands from or in connection with this warranty are subject to XYZ law, is the exclusive place of jurisdiction and all disputes arising from or in connection with this warranty should be submitted for arbitration to the XYZ. This warranty is provided in addition to other rights and remedies held by a consumer at law.
Procedure for Claiming a Warranty
In the case of a faulty inverter within the agreed manufacturer warranty period, please report the defective inverter with a brief error description to XYZ company service hotline for registering and send the warranty card to XYZ company service department by fax/email to process the warranty claim. End customer may also contact the dealer (XYZ company authorized dealer or distributor) or installer if the unit is defective or faulty.
To make a claim under the warranty periods of XYZ company, end customer needs to provide the following information and documentation of the faulty inverter:
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Product Model
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Product serial number
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A copy of the valid purchasing invoice
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Warranty card of the inverter
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Error messages on the LCD screen (if available)
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Additional information about the fault/error
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Detailed information about the entire system (module, PV system diagram, etc.)
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Documentation of previous claims/exchanges (if applicable)
Warranty may not be guaranteed if the above information is not provided.
Limitation of XYZ company Liability
This limited warranty replaces any different XYZ company warranties and liabilities, whether oral, in writing, (non-obligatory) statutory, contractual, in tort or otherwise, consisting of, with out quandary, and where permitted by using relevant law, any implied conditions, warranties or different phrases as regards exemplary quality or fitness for purpose. However, this restrained guarantee shall neither exclude nor limit any of your legal (statutory) rights provided under the relevant national laws and regulations. To the extent authorized by applicable regulation(s), XYZ company does no longer anticipate any liability for any loss of, harm to or corruption of statistics, for any lack of profit, loss of use of products or capability, loss of enterprise, loss of contracts, loss of sales or loss of anticipated savings, multiplied expenses or costs or for any oblique loss or damage, consequential loss or damage or special loss or harm, or punitive loss or harm. To the extent accredited by applicable law, XYZ company’s liability shall be limited to the acquisition cost of the product. The above limitations shall no longer be applicable in case of gross negligence or intentional misconduct of XYZ company or in case of death or non-public injury as a result of XYZ company’s demonstrated negligence. With the exception of a special contract between XYZ company and the battery producer, for all the battery packs NOT indexed in our ‘APPROVED BATTERY OPTIONS STATEMENT’, however which have undergone the compatibility test with the XYZ company inverter, it’s the obligation of installer/gadget integrator to check the battery protection in addition to gadget overall performance and reliability. XYZ company shall guarantee the overall performance of the inverter below the everyday running conditions in the general assurance term and provide confined technical help if applicable. In any case, XYZ company shall assume no liability for gadget malfunctions and any incurred loss or damages whatsoever.
Extension of the Warranty Period
For XYZ company inverters end customer may apply for a warranty extension within 60 months from the date of production from XYZ company by providing the serial number and copy of the warranty card of the unit. Refer to the XYZ company price list for further information. The standard Two years XYZ company manufacturer’s warranty is applicable to XYZ company accessories only and is not available for extension. XYZ company may reject any application received which does not meet the date requirement. Extended warranty period can be purchased to 10, 15, 20 or 25 years. Refer to the Warranty Extension Order Form for more information.
Once the purchase of the warranty extension has been processed, XYZ company will send the warranty extension certificate to the customer confirming the extended warranty period.
Any defects that occur after the expiry of the warranty period, or which occur within the warranty period but which are listed in the warranty exceptions above, are known by XYZ company as out-of-warranty cases. For all out-of-warranty cases, XYZ company may charge an on-site service fee, a parts fee, labor costs and a logistics fee to customer, including any/all of:
On-site service fee: cost of travel and time for the technician to deliver on-site service and labor cost for the technician, who is repairing, performing maintenance on, installing (hardware or software) and debugging the faulty product.
Parts/materials fee: cost of replacement parts/materials (including any shipping/admin fee that may apply).
Logistics fee: cost of delivery and any other expenses incurred when defective products are sent from the user to XYZ company or/and repaired products are sent from XYZ company to the user.
Latest information about the warranty terms and conditions and local service hotline can be obtained from our website: www.xyzcompany.com
Contact us
You can directly contact us using the following channels:
Phone: +61 2 1234 5678
Email: support@xyzcompany.com
Letters can be addressed to: 123 Main Street, Sydney, NSW 2000, Australia
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