Question 1
Health care should be done in the utmost level of quality because it is a matter of life and death. Besides, managing healthcare delivery involves complex procedures and regulations. It follows; it is a responsibility for health care professionals to ensure the decisions they make adhere to legal and regulatory requirements. There are several laws and regulations that govern healthcare delivery. For instance, the Joint Commission sets standards that ensure quality of patient-centered service delivery in healthcare. Also, the National Committee for Quality Assurance (NCQA) set standards that measure performance of healthcare delivery. Accordingly, as a healthcare administrator, I will strive to ensure healthcare service is done per the requirements. I will introduce the use of score cards to calculating the performance of service delivery on the institution. The results from these scorecards will be submitted to the hospital management where relevant adjustments will be considered per the contents of the results. Next, I will also promote and participate in the formulation of hospital policies that are set to improve the quality of service delivery. Once the policies are formulated, I will ensure all staff are trained concerning the policies and in the long run, the patient experience at the hospital will improve.
REFERENCE
American College of Healthcare Executives, (2011, November 14), About ACHE. Accessed from http://www.ache.org/policy/environ.cfm at November 19, 2020.
National Committee for Quality Assurance (NCQA), 2019 Standards and Guidelines for the Accreditation of Health Plans.
Pozgar, G. D. (2012). Legal and Ethical Issues for Health Professionals. New York: Jones & Bartlett Publishers.
The Joint Commission, 2021 National Patient Safety Goals (NPSG).
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