301 DRYDEN RD E
DRESHER, PA 19025
TRANSACTION SUPPORT CENTER,
P.O. Box 30277
Salt Lake City, UT 84130-0277
RE: Case Number: 210521184752996
To whom it may concern,
I refer to the referenced matter.
I filed a complaint to you against the Epic Gold Club on or about February 17, 2021, for the bill amounting to $7,088.00. Accordingly, you credited my account for $5,354.00, the disputed amount. Shortly thereafter, you informed me in your correspondence that Epic Golf Club alleged that the goods and/or services were as described and that I received them in good condition. Accordingly, you reapplied the charge to my account thus necessitating this letter. I contend that the said information is utterly false as I shall prove hereinbelow.
I joined Epic Golf Club on [ENTER DATE]. I was reasonably attracted to join Epic Golf Club by advertisement content that was placed in their website. The content stated thus:
“Do you belong to a private golf club?
Do you like to play the best courses when you travel?
Do you want to be part of a network with hundreds of other business minded professionals?
EPIC GOLF CLUB gives members access to hundreds of professionals and courses across the country.”
On or about March 26, 2021, I got an email from the Marketing Specialist, informing me of a small event between May 20th and 21st, 2021. (Exhibit A). According to the correspondence, the guests would be billed at the normal accompanied guest rate.
I also received an email from the Chief Experience Officer notifying me of the cost for the events. (Exhibit B). Notably, the cost for the first event (Winged Foot event) was $1100 and Caddie fees. It included: lunch, range access, club access, all beverages including alcohol, and dinner. The cost for the other event (Philadelphia mini event) was $475 per player and Caddie’s fees. It included: breakfast, range access, club access, golf and cart, and lunch. Alcohol was charged based on consumption.
I expressed interest in attending the events and reached the Marketing Specialist in that regard. On or about March 29, 2021, I received an email from the Marketing Specialist notifying me that they had placed me on the waitlist, and that they had received many responses but had limited spaces available. (Exhibit C).
On or about April 6, 2021, I received an email from the Marketing Specialist notifying me that they received tremendous response for the Winged foot event and that they had decided to limit the attendance to one guest per Epic member for the first week. (Exhibit D).
On or about [ENTER DATE], I responded in thirteen (13) minutes from when the Philadelphia mini event went out and was denied access because it sold out. I recall with exactness, one of my initial questions when applying to join the Epic Golf Club was to ask whether there was a membership cap or scarcity, so I would not get shut out of events. I never intended to sign up for a club where getting into events would be that hard.
I had invited three (3) other clients for the Winged foot event and made sure they were free. A few days later on April 6, 2021, I got the email saying that there were no guests allowed. I looked like an idiot and had to take back the offer to my clients.
On or about February 21, 2021, I got information I could not get access to the Old Memorial Golf Club because they were not allowing guests. (Exhibit E).
On or about February 19, 2021, I got information that I could not access the Concession Golf Club because of a tournament. (Exhibit F).
The amount I was charged was $7,088. It was a $5900 initiation fee and $99 a month subscription (99 x 12 = 1188), which I paid all upfront.
I asked to get out of the club because there was way too much demand and I the club could not deliver on their promise(s) to me. Notably, I was promised exclusivity and access whenever I wanted, which I never received, as I have already proven hereinabove.
On or about May 20, 2021, the Club refunded me $1,188.00, which they sent to my account. (Exhibit G).
Accordingly, I demand they give me back my annual dues. I was a member for three (3) months, whose subscription fees I am happy to pay (99 x 3 = 297). They also sent me a pair of sunglasses which cost $249. It follows; I am disputing $5,354 as alleged hereunder:
|Deduct 3 months Subscription ($99 x 3)||-$297.00|
In light of the foregoing, I pray my matter be addressed in my favor. Failure to objectively address the matter will amount to a violation of my rights and would deny my chance to obtain justice.
March 26, 2021, Email from the Marketing Specialist, informing me of events.
Email from the Chief Experience Officer.
March 29, 2021, Email from the Marketing Specialist notifying me that they had placed me on the waitlist.
April 6, 2021, Email from the Marketing Specialist
February 21, 2021, Email informing me that I could not get access to the Old Memorial Golf Club.
February 19, 2021, Email informing me that I could not access the Concession Golf Club.
May 20, 2021, Email, notifying me of refund.
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